Privacy Notice

Effective: October 4, 2018

1. Scope

This Privacy Notice describes how (“”, “we”, “us” and “our”) collects, uses, shares, secures, and eventually disposes of (collectively “processes”) your personal data. Personal data is any information that does, or could, identify you. Your rights over your personal data are set out in Section 9 of this Notice – Your Rights and Choices. is a service provided by CompuMark, a division of Clarivate Analytics. This Notice covers personal data collected about you through your use of the service.

2. Changes to this notice

We will update this Notice from time to time, and will communicate material changes to you before they become effective by the best means available to us (for example, e-mail or via a prominent notice on

3. Personal Data Collected

We obtain your personal data in two ways:

  1. Data that you provide to us:We collect personal data directly from you, for example, your name and contact details, your payment card information, and information about trademarks you own or are researching.If you seek help with service or technical issues with, you may share personal data with us, including about the devices you use to access the service such as their operating system and installed programs.
  2. Data that we collect via standard online technologies:Like most websites and web-based services, uses standard technologies, like cookies and web server logs, to collect information about our visitors and end-users. You can read more about our use of these technologies in the Clarivate Analytics Cookie Notice.

4. Purposes of processing

We process personal data for the purposes listed below.

Customer and product administration

To provide you with the service, we use personal data to create product accounts, provide user and technical support, process your payments, enforce our terms of use, contact you about renewal of your subscriptions, and other related administrative tasks.

Personalized product functionality

We use your personal data to deliver personalized functionality in our service, such as maintaining your Shopping Cart and sending you tailored messages based on your usage of the service.

Product development

We analyze service usage data to inform our product enhancement process, for example by understanding which features are most useful to our users. Your product usage information is usually aggregated or “pseudonymized” (delinked from you as an individual).


We will send you marketing messages for Clarivate products that may interest you. You can opt out of our marketing communications at any time – all Clarivate marketing e-mails contain an “unsubscribe” link. If you have questions regarding our use of your information for marketing purposes, please contact the Clarivate Marketing Team. We will not disclose your contact information to third parties for their marketing purposes.

EU GDPR Article 6 (lawfulness of processing) information

For individuals in the European Economic Area (EEA) or Switzerland, pursuant to Article 6 of the EU General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:

Customer and product administration: To fulfill our contractual obligations to you, or because we have a legitimate interest in, for example, enforcing our terms of use.

Personalized product functionality: To fulfill our contractual obligations to you, or because we have a legitimate interest in providing the service functionalities required by our customers and users.

Product development: Our legitimate interest in assessing and improving our services.

Marketing: Our legitimate interest in keeping existing customers advised of new services.


5. Recipients of the data

Your personal data will be disclosed to different individuals and organizations:

  • Clarivate employees and contractors whose roles require access to your data. These personnel are bound to confidentiality terms which cover their obligations to protect personal data.
  • com suppliers who process personal data on our behalf and according to our instructions (“processors”); for example, marketing services, Cloud computing, and web analytics providers. Such vendors are contractually bound to protect your data to the same standard as set out in this Notice.
  • Your data may be transferred to a third party as a result of any merger, acquisition, or similar event involving
  • We will disclose your personal data when required to by law.

NOTE: MARCARIA.COM has partnered with to offer you trademark filing services. If you elect to use these services, you will be redirected to Marcaria’s website. Please note that Marcaria is a separate business from and its collection and use of your personal data are not governed by this Notice. You should instead consult Marcaria’s privacy policy. When you are redirected to, we will transfer to Marcaria information about your mark, including its type and the goods or services it concerns. We do not transfer your personal data to Marcaria.

6. Data security maintains appropriate administrative, technical, and physical security measures to protect your personal data from accidental loss and unauthorized access or use. These measures include encryption, firewalls, roles-based data access, intrusion-detection software, physical access controls to data centers, and adherence to the Payment Card Industry Data Security Standard (PCI DSS). However, we cannot guarantee that loss, misuse, or unauthorized acquisition of your data will never occur.

7. Data retention

We store your personal data throughout the period of your registration with us, and retain it for as long as necessary to fulfil the purposes for which we collected it, including for satisfying legal, accounting, or reporting obligations or to solve disputes. For more information on how long we store your data, please contact us at

8. International transfer is a global business, and your personal data will be transferred to countries with different privacy and data protection laws than your own, including to countries, such as the United States, that the European Commission considers not to have adequate data protection laws.

We protect our transfers from the European Economic Area with legal safeguards that include: (1) the existence of a European Commission adequacy decision (covering, for example, transfers to Canada or Switzerland); (2) Clarivate’s Intra-Group Agreement incorporating Standard Contractual Clauses approved by the European Commission; (3) Standard Contractual Clauses and other contract terms executed between Clarivate and a third-party data processor; (4) a third-party processor’s certification under the EU-U.S. Privacy Shield.

9. Your rights and choices

You may at any time ask for access to the data that we hold about you, and request its correction or erasure, or that we cease to process it (see Section 10 of this Notice — Contact Us). For further information on European data protection rights, including your right to lodge a complaint with your supervisory authority, visit our European Data Protection Rights page.

10. Contact us

Clarivate Analytics
30 Thomson Place
Boston, MA 02210